IT Help Desk Technician (Riyadh) in Riyadh

Job Title:

IT Help Desk Technician

Job Overview:

The IT Help Desk Technician will serve as the first point of contact for employees seeking technical assistance.

This role is responsible for providing timely and effective support via phone, email, and remote access tools, diagnosing technical issues, and ensuring problems are resolved or escalated appropriately to maintain smooth IT operations.

Job Brief:

We are seeking a competent and service-oriented IT Help Desk Technician to deliver fast, reliable technical support for computer systems and end users.

The ideal candidate has solid technical knowledge, strong communication skills, and a patient, user-focused mindset.

This role plays a key part in maintaining user satisfaction, operational efficiency, and the company’s professional reputation.

Key Responsibilities:

Act as the first point of contact for users requesting technical support via phone or email

Perform remote troubleshooting using diagnostic techniques and targeted questioning

Identify and determine appropriate solutions based on user-reported issues

Guide users step-by-step through problem-solving processes

Escalate unresolved issues to higher-level support teams when required

Provide accurate information regarding IT systems, products, and services

Log incidents, issues, and resolutions accurately in the ticketing system

Follow up with users to ensure resolution and update case status

Communicate user feedback and recurring issues to the relevant internal teams

Identify opportunities to improve IT support procedures and workflows

Qualifications:

High school diploma or equivalent (IT-related certification or training is an advantage)

Proven experience working as an IT Help Desk Technician

Strong organizational skills with high attention to detail

Advanced computer skills, including office software and file management

Good command of both Arabic and English

Ability to maintain accurate records and documentation

Requirements and Skills:

Proven experience in a help desk or technical support role

Strong understanding of computer systems, mobile devices, and common IT tools

Familiarity with office automation software, databases, and remote support tools

Ability to diagnose and resolve basic hardware and software issues

Excellent communication and interpersonal skills

User-focused, patient, and calm under pressure

Additional Requirements:

Residence in Riyadh

Transferable Iqama

Preferred age range: 22–25 years

Note:

Applicants are requested to read the requirements carefully. Only candidates who meet the listed criteria are encouraged to apply.

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