Job Position: Technical Coordinator – Home Appliances in Manama

Job Position: Technical Coordinator – Home Appliances

Location: Manama

Company: JKR Middle East

Job Summary:

We are looking for a highly organized Technical Coordinator to streamline our Home Appliance Service operations. In this role, you will act as the central link between our customers, internal technicians, and 3rd party service contractors. You will be responsible for the daily coordination of service requests, tracking spare parts inventory, and ensuring that all service partners deliver quality work on time.

Key Responsibilities:

1. Service Coordination & Dispatching:

Job Assignment: Receive service requests from the call center/system and efficiently allocate them to either internal technicians or 3rd party contractors based on location, skill set, and workload.

Scheduling: Coordinate daily routes and schedules to ensure timely attendance and minimize travel time.

Monitoring: Track the status of open jobs in real-time, ensuring technicians and contractors update job statuses promptly (e.g., “Job Started,” “Pending Parts,” “Completed”).

2. Contractor & Team Oversight:

3rd Party Liaison: Serve as the primary point of contact for external service providers. Assign them jobs and follow up daily to ensure they meet the company’s response time targets.

Quality Checks: Review job cards and service reports submitted by contractors to ensure the work done matches the invoice claims.

Support: Assist internal technicians and contractors with technical information or trouble-shooting advice when needed.

3. Spare Parts Inventory Coordination:

Stock Issuance: Coordinate the daily issuance of spare parts to internal technicians and track their consumption.

3rd Party Supply: Manage the sale or supply of required parts to 3rd party contractors, ensuring accurate billing and documentation.

Stock Control: Monitor stock levels in the main store and technician vans. Alert management when re-ordering is needed to prevent stockouts of critical items.

Returns: Handle the return of defective parts (warranty parts) from technicians/contractors and label them for claim processing.

4. Administrative & Reporting Duties:

Verify and process labor claims and invoices from 3rd party contractors before passing them to finance.

Prepare daily/weekly reports on:

Pending jobs.

Technician productivity.

Contractor performance.

Handle customer escalations related to scheduling delays or parts availability.

Requirements:

Experience: Minimum 3–6 years in the Home Appliances/Electronics service sector, with experience in coordination, dispatching, or store supervision.

Technical Understanding: Familiarity with home appliance parts and repairs (Refrigerators, ACs, Washing Machines) is essential to effectively coordinate with technical teams.

Vendor Management: Experience working with or monitoring outsourced service providers.

Skills:

Excellent organizational and time-management skills.

Proficiency in Excel and Service Management/CRM software.

Strong communication skills to liaise between management, customers, and contractors.

Language: Fluency in English is required; Arabic is highly preferred for dealing with local customers and contractors.

How to Apply:

Interested candidates, please send your CV to

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Job Type: Full-time

Application Question(s):

Visa Status: Do you have a transferable visa/residency in Bahrain

Technical Knowledge: “Are you familiar with the spare parts and repair processes for major appliances (ACs, Refrigerators, Washing Machines)

Experience:

HA or Electronics Repair: 3 years (Required)

Coordination Exp: 2 years (Required)

Language: English and Arabic (Required)

License/Certification: Bahraini driving license (Required)