 Help-Desk Operator For Physical Security Systems in Riyadh

Associate degree, Diploma, Diploma degree in Electronics, Business Administration,

Information Management, or related field.

 Familiarity with physical security systems like access control systems, CCTV

cameras, intrusion detection systems, etc.

 Minimum of Three (3) years with Associate Degree or Diploma is required in

document control or administrative roles, preferably in an engineering environment.

 Excellent communication and interpersonal skills to effectively troubleshoot issues

with users.

 Ability to diagnose and resolve technical problems related to physical security

systems.

 Strong analytical skills to identify the root cause of issues.

 Can speak and write fluently in English

 Accuracy in logging and documenting service requests, troubleshooting steps, and

resolutions.

 Understanding of physical security principles and best practices to ensure the

confidentiality, integrity, and availability of data.

 Ability to handle multiple priorities simultaneously.

 Educating users on the proper use and operation of security systems, including

basic troubleshooting steps they can perform.

 Responding to emergency situations or security incidents, coordinating with

appropriate authorities or response teams as necessary.

 The Service Desk operator is responsible for attaining maximum utilization of internal

and field technical resources through daily dispatch of service requests.

 Typing skills to ensure quick and accurate entry of service request details

 Pre-process service requests as they arrive through email, manual entry, or direct

customer input

 Communication with customers as required: keeping them informed of incident

progress, notifying them of the progress.

Improve customer service, perception, and satisfaction

 Fast turnaround of customer requests

 Ability to work in a team and communicate effectively

 Responsible for entering time and date as it occurs

 Follows all prescribed safety and security procedures.

 Performs all other related duties as assign

 Follows all CUSTOMER related policies and procedure.

How to Apply:

Submit your CV and relevant documents to

التقديم على فرصنا دوت نت