IT Specialist

IT Specialist Responsibilities:
– Install and configure computer systems and applications within the company
– Respond to customer inquiries and assist in troubleshooting and resolving challenges
– Actively update, maintain and monitor all aspects of computer networks
– Resolve technical issues related to network interruptions
– Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
– Maintain a working log detailed all required system updates, as well as the date of completion
– Organize and file documentation pertaining to warranties and instructional guides for computer hardware
– Assist management in creating training materials pertaining to computer troubleshooting and usage
متطلبات الوظيفة

• A bachelor’s degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently