HELPDESK REPRESENTATIVE With Transferable IQAMA – Riyadh in Riyadh

HELPDESK REPRESENTATIVE With Transferable IQAMA – Riyadh

Job Description:

Key Responsibilities:

Receive and log complaints/service requests via the CAFM system, phone calls or email.

Assign tickets to the concerned maintenance teams and follow up for timely closure.

Monitor ticket status, response time, and SLA compliance.

Coordinate with FM teams, supervisors, and clients regarding pending and completed requests.

Prepare daily/weekly reports related to ticket status and performance.

Escalate critical or overdue issues to management.

Maintain proper records and documentation within the CAFM system.

Ensure customer satisfaction through effective communication and follow-up.

Requirements:

Experience in CAFM/FM help desk or facility management operations.

Knowledge of ticketing systems and SLA management.

Good communication and coordination skills.

Basic computer knowledge and proficiency in MS Office.

Ability to handle multiple tasks and work under pressure.

Previous experience in facility management is preferred.

Kindly send your updated resume along with below mentioned information and supporting documents (I,e, Education, Experience, Passport and IQAMA copy).

As we are unable to submit your resume without the below-mentioned information.

1. Present Position:

2. Total Experience:

3. Notice Period/ Joining Date :

4. Current Salary :

5. Expected Salary :

6. Present Location :

7. Transferable Iqama (Yes/No) :

Kindly mention your Position in Subject Line

Sourcing Team,

SRACO Company

Email –

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