IT Support

•Contribute to the proper installation, maintenance and disposal of desktop computers and printers
•Update the register of IT assets and contribute to audits of IT licensing arrangements.
•Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.
•Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base.
•Have responsibility for the technical set up of presentation facilities including laptops and projectors.
•Advise staff and Members on their use of standard IT applications.
•Work to coordinate the effective and timely supply and distribution of IT consumables.
•Monitor system alerts and reports on servers and report problems to the IT Manager.
•Undertake the day to day operation of backup systems including rotation of backup tapes.
•Handle server shutdowns and restore service according to documented procedures.
•Maintain effective relationships with the Authority’s external partners and other agencies, voluntary bodies and community groups with whom the Authority works.
•Take responsibility for meeting individual performance targets as agreed with IT Manager.
•Support the culture of cross team working.
•Communicate effectively within the team, with other teams and across the Authority as a whole.
•Develop own knowledge of the Authority’s work, in order to respond knowledgeably to enquiries from colleagues, stakeholders and the public.
•Report on such performance, management and operational information as requested by the IT Manager.
•Any other duties as reasonably instructed by the potholder’s manager, consistent with the grade for the placement.

المتطلبات

• Minimum 3 years of experience in same field.
• Easy and fast joiner within KSA and have transferable visa for non locals
• Attested and certified university degree if non Saudi
• Nationality is not important as long as communication skills are good
• Good team work and individual skills
• Can work under pressure
• Available for after hours support ( will be as overtime paid )