Shop Manager

Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.
1.People Management: ·
– Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
– Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
– Set shop team attendance schedules according to business needs ad follow up implementation.
– Manage all inter shops transfers and communicate properly to area manager
– Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
– Handle team grievances and disciplines
2.Sales Management: ·        
– Set targets for team daily/weekly/monthly.
– Motivate team to achieve their individual and store targets, and determine top and low performers ·         Analyze shop and brand performance and take necessary action with approval from area manager.
·Support all marketing activities  
3.Customer Service: ·      
– Demonstrate six steps with outstanding customer service and be a role model for team.
– Handle customer complaints. ·        
– Provide appropriate after sales service to all customers ·         Provide feedback to area manager about customer needs. ·        
– Ensure to keep all promises made to customer.
– Enhance the customer service provided to customer through shop team  
4. Stock Efficiency:
– Ensure appropriate stocks of products are available ·         Conduct inventory of products as per standards and ensure accuracy
– Ensure all transfers in and out are accurately recorded as per policy
– Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
– Ensure stock safety (cabinets and stockrooms)  
5.Product and Visual Merchandising:
– Ensure team is aware of product and the brands handled and communicate features to customers properly.
– Ensure windows displays, shop graphics and POS materials as per guidelines
– Check products proper arrangement on the shelves and tables    
6. Shop Administration:
– Ensure all policies and procedures are followed properly
– Ensure all financial and banking work is completed accurately
– Ensure cleanliness, safety and security of store is given high importance
– Ensure all returns, exchanges are made according to policy
– Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
– Handle shop expenses vs. budget

Requirements

• Retail Fashion Experience
• 3 to 5 years of Management Experience

Kindly submit an updated CV including a formal personal photo.