Call Center Executive

Key Responsibilities • Handle incoming customer inquiries via phone, email, or chat professionally. • Provide accurate information about products, services, or company policies. • Resolve complaints promptly and escalate issues to supervisors when necessary. • Make outbound calls for follow-ups, surveys, or promotions as required. • Support sales team by generating leads and providing customer feedback. • Maintain accurate records of all customer interactions in CRM or database. • Update customer details and transaction history regularly. • Adhere to company call scripts, quality standards, and compliance requirements. • Ensure data privacy and confidentiality of customer information. • Achieve daily, weekly, and monthly KPIs such as call volume, response time, and customer satisfaction. • Report any trends, recurring complaints, or opportunities for improvement to supervisors. • Collaborate with colleagues to achieve departmental goals. • Participate in training sessions and team meetings to improve skills and performance.