Operation Manager

Responsibilities include but are not limited to:
* Spa Manager with the supervision, management, and growth of the staff.
* Maintaining proper payroll procedures, including tips and gratuity.
* Supervising all Spa staff including reception, therapist, attendants, rooms, and other providers.
* Creating spa roster, training programs, and managing any unexpected situation.
* Processing monthly inventory for retail products.
* The ability to maintain a high level of guest satisfaction and act as a role model.
* Monitoring operating supply funds for the Spa Department and generate necessary purchase orders and requisitions, under Spa Management Guideline.
* Monitoring the spa attendant standards and engineering issues by daily walkthroughs around the spa facilities, report deficiencies as they occur and follow-up.
* Reviewing all suggestions and comments from guests and give the appropriate follow up with the Spa Manager.
* Developing all operation manuals for department and implement training programs to ensure the growth of the department.
* Holding regular departmental meetings and daily briefings to assist in communication within department and team.
* Appropriate couching and feedback to the team to make sure we are following 100% to the service culture and the core standards.
* Assisting the Spa Manager in implementing staffing guidelines, discipline, operational procedures, developing new spa treatments.
* Effectively managing the spa in the absence of the Spa Manager.

المتطلبات

• Must have strong communication skills, and ability to adapt to constant change within the Hotel
• Previous customer experience and ability to work effectively under pressure
• Strong attention to detail and problem-solving skills
• Ability to remain calm during challenging situations
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts
• Must be able to work as part of a team
• Good communication skills – Reading, writing, and oral proficiency in the English language
• Excellent computer skills, previous experience with Spa/Treatment Management system We look forward to receiving your application