Quality Assurance in Manama

Specialized in Training Employees

A Training Quality Assurance (QA) job involves designing, implementing, and monitoring training programs to ensure they meet quality standards, effectively train staff, and align with business goals, focusing on reviewing training materials, monitoring delivery (e.g., calls, sessions), providing feedback, coaching, and ensuring compliance with organizational policies and industry regulations to foster a culture of continuous improvement and high performance

Key Responsibilities

Program Design & Review: Develop, review, and approve training content, materials, and curriculum for quality and effectiveness.

Monitoring & Auditing: Listen to calls, observe training sessions, or review work to ensure trainers and trainees adhere to quality standards, procedures, and brand guidelines.

Coaching & Feedback: Provide constructive feedback and coaching to trainers and trainees to improve performance and address issues.

Standard Development: Create and maintain quality assurance formats, standards, and best practices for training delivery.

Reporting: Analyze training data, track key performance indicators (KPIs), and report on training effectiveness, compliance, and areas for improvement to management.

Process Improvement: Identify root causes of quality issues and recommend changes to training programs or processes for better results.

Compliance: Ensure all training activities meet legal, regulatory, and company policy requirements.

Essential Skills & Qualifications

Strong understanding of QA principles and training methodologies.

Excellent analytical, communication, and interpersonal skills.

Attention to detail.

Ability to create training materials and conduct audits.

Experience with quality management systems (QMS) and data analysis.

Typical Experience/Education

Relevant diploma or degree in Education, Training, Quality Management, or a related field.

Experience in a QA role, training role, or a combination of both.