We Are Need Urgent Professional Male Reservation Staff in Manama

eservation Staff: Duties and Responsibilities

Duties

Receive and process reservation requests by phone, email, online platforms, or in person.

Check availability of rooms, seats, tables, or services.

Make, modify, and cancel reservations accurately.

Confirm bookings and provide customers with reservation details.

Maintain and update reservation records in the booking system.

Process deposits, payments, and booking guarantees when required.

Prepare reservation reports and booking summaries.

Responsibilities

Ensure all reservations are entered accurately and efficiently.

Provide excellent customer service and respond to inquiries professionally.

Inform customers about rates, services, policies, and special promotions.

Coordinate with other departments to ensure reservations are properly arranged.

Handle customer complaints and resolve reservation-related issues.

Manage special requests and ensure they are communicated to the appropriate teams.

Protect the confidentiality of customer information.

Help maximize occupancy or sales by promoting upgrades and additional services.

Follow company procedures and maintain high standards of accuracy and professionalism.