Hiring Dispatchers For Logistics Company in Manama

As a Dispatcher, you will be responsible for overseeing the overall operational management and performance of Hub and delivery operations.

Your primary role will be to coordinate and assign deliveries to couriers according to schedules and route plans. You will play a key role in ensuring the achievement of key performance indicators (KPIs) and service level agreements (SLAs) related to delivery and pickup commitments. Additionally, you will supervise riders to ensure compliance with safety best practices while handling shipments. You will be the primary point of contact for receiving and answering emergency and non-emergency calls, addressing problems, suggesting solutions, and dispatching orders in an efficient and timely manner.

● Assign deliveries to couriers based on schedules and route plans, ensuring efficient and timely service.

● Monitor and track delivery status, proactively addressing any issues or delays that may arise.

● Supervise riders/drivers to ensure adherence to safety best practices during the handling and transportation of shipments.

● Receive and respond to emergency and non-emergency calls, assessing situations, prioritising calls, and providing appropriate instructions or assistance.

● Coordinate schedules and routes in the most effective manner, optimising efficiency and minimizing delays.

● Inform field units about new orders, changes, or any relevant information, including traffic updates.

● Maintain accurate and up-to-date call logs and data using the MyDP Portal or relevant tracking systems.

● Provide reports and updates to upper management on performance, operational metrics, and any notable incidents.

● Collaborate with other departments, such as customer service and logistics, to ensure seamless operations and customer satisfaction.

● Continuously monitor and improve operational processes to enhance efficiency and meet service level targets.

VIII. KNOWLEDGE, SKILLS & EXPERIENCE

High school diploma or equivalent; additional relevant certifications or training is a plus.

● Proven experience in a dispatching or similar operational role, preferably in the logistics or transportation industry.

● Strong organisational and multitasking skills, with the ability to handle a high volume of calls and tasks simultaneously.

● Excellent communication skills, both verbal and written.

● Proficiency in using dispatching software, tracking systems, and other relevant tools.

● Sound decision-making abilities, with the capacity to assess situations and prioritise calls effectively.

● Familiarity with geographical areas and routes to optimise delivery plans.

● Ability to remain calm and composed in high-pressure situations and effectively manage emergencies.

● Strong attention to detail and accuracy in maintaining records and documentation.

● Flexibility in working hours, as dispatching may require shift work or be on-call based.

IX. KEY COMPETENCIES

● Achievements oriented

● People management

● Leadership abilities

● Deliver results

● Influencing others

● Energetic and sets as an example

● Professionalism and depth-in analysis

KEY OPERATIONAL TARGETS & KPI’s

● Maintain Average UTR to couriers at 1.5 per hour.

● Control Courier Fleet in ensuring they are responsive to the dynamics in the work volume.

● Ensuring Last Mile end of cycle to shipments are recorded and completed

● Weekly & Monthly Report to Management

● Delivery System Dashboard Control

● Pick up on time is a very high vital operational element

● Weekly & Monthly Targets of OFD Volumes

● Planning & Strategies to be set to High & low seasons

Please send your CV to WhatsApp 66399269