Sales Coordinator Experience With Logistics Or Refrigerated Transportation in Riyadh

Job Overview

In the logistics and refrigerated transportation (cold chain) industry is the vital link between the sales team, the warehouse/drivers, and the customer.

The Sales Coordinator manages the end-to-end sales administrative process, ensuring that customer orders are processed accurately, transit temperatures are monitored, and delivery schedules are met to maintain product integrity.

Key Responsibilities

1. Order Management & Scheduling

Process Sales Orders- Convert sales quotes into active bookings within the Transport Management System (TMS).

Load Coordination: Coordinate with the dispatch team to ensure refrigerated trucks are available and positioned for timely pickups.

Cold Chain Compliance: Verify that specific temperature requirements are clearly documented on every order.

2. Customer Service & Account Support

Real-time Tracking: Provide customers with updates on their shipment status using GPS and remote temperature monitoring tools.

Documentation: Manage specialized paperwork, including Bills of Lading (BOL), Health Certificates, and ZATCA-compliant e-invoices.

3. Sales Support & Lead Management

Quote Preparation: Assist sales managers by calculating freight rates based on weight, distance, and specialized cooling requirements.

Lead Qualification: Filter incoming inquiries from food producers, retailers, and pharma companies to identify high-value sales opportunities.

4. Quality Control & Reporting

Temperature Logs: Maintain records of temperature logs during transit to provide to customers upon delivery.

Performance Metrics: Track KPIs such as “On-Time Delivery” and “Reefer Unit Reliability” to support sales pitches for contract renewals.

Required Skills & Qualifications

Industry Knowledge: Understanding of logistics or refrigerated transport equipment , “First Expired, First Out” (FEFO) principles, and food safety standards (like HACCP).

Logistics Software: Proficiency in ERP (e.g., SAP, Oracle, or specialized logistics platforms).

Communication: Ability to bridge the gap between the “sales talk” given to clients and the “technical talk” needed for drivers and warehouse staff.

Problem Solving: Extreme calmness under pressure deciding what to do with a truckload of food items if a cooling unit fails is a high-stakes scenario.

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