التقدم الى Female Sales And Administrative Assistant in Manama

Job Vacancy: Sales and administrative assistant (Female)

Location: Hidd, Bahrain

Job Type: Full-Time

Salary: 180-220 BHD

Company Overview:

Alzyme Consulting WLL is a consulting company providing a variety of services for clients including customer service and sales solutions. We are dedicated to enhancing customer experiences and driving sales through our comprehensive range of services, which include customer support, sales assistance, marketing, accounting, and WhatsApp messaging support.

Job Description:

We are seeking motivated and dynamic individuals to join our team as Customer Service and Sales Call Centre Representatives. In this role, you will play a crucial part in delivering exceptional service to our customers and contributing to our sales initiatives.

Key Responsibilities:

1. Customer Service:

o Handle inbound and outbound calls to assist customers with inquiries, issues, and requests.

o Provide exceptional support via email and chat, ensuring timely responses.

o Resolve customer complaints and escalate issues as necessary.

2. Sales Support:

o Conduct outbound telemarketing to generate leads and engage potential customers.

o Manage the sales process, including product demonstrations and upselling opportunities.

o Collaborate with the sales team to achieve monthly targets.

o Get involved in international sales.

3. Marketing Services:

o Assist in the management of social media platforms and engage with customers online.

o Support email marketing campaigns and collect customer feedback.

o Help promote loyalty programs and special offers.

4. WhatsApp Messaging Support:

o Engage customers through WhatsApp, providing timely updates and assistance.

o Address frequently asked questions and troubleshoot common issues.

5. Accounting Support:

o Aid in basic bookkeeping tasks and maintain accurate financial records.

o Assist with invoicing and payment processing.

6. Quality Assurance:

o Participate in training programs to enhance product knowledge and customer service skills.

o Contribute to quality monitoring by providing feedback on calls.

Qualifications:

• Excellent verbal and written communication skills.

• Fluent Hindi or Urdu plus English is REQUIRED

• Arabic language skills is a plus

• Strong telesales experience

• Confident over the phone

• Previous experience in customer service or sales is an advantage.

• Proficient in Microsoft Office and CRM software.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Strong problem-solving and interpersonal skills.

Benefits:

• Competitive salary and performance-based bonuses.

• Training and development opportunities.

• Supportive team environment.

How to Apply:

If you are passionate about providing exceptional customer service and want to be part of a growing team, we would love to hear from you! Please send your resume and a cover letter to info@alzyme.com with the subject line Customer Service and Sales Call Centre Representative Application.

Join us at Alzyme Consulting and help shape positive customer experiences while growing your career in a dynamic environment!